سياسة الاسترداد

Questions? Email support@theautolinkr.com — we’ll troubleshoot with you before initiating any return.

This policy applies to purchases made directly from www.theautolinkr.com. Orders placed through a third-party platform, marketplace, or reseller are covered by that seller’s policy, not this one.

Returns — 30 Days From Delivery

We accept eligible returns requested within 30 days of delivery.

To qualify, returned items must:

• Be in original condition with no signs of wear, misuse, or physical damage

• Include all original components and packaging, including the device, cables, manual, and original box

• Have been purchased directly from www.theautolinkr.com

Approved returns are issued as store credit.

Customers receive 100% of their order value as store credit, minus the actual cost of return shipping. Original outbound shipping charges are not refundable.

There is no restocking fee and no flat return fee. Return shipping is the only deduction.

For eligible U.S. returns, AutoLinkr provides a prepaid return label and deducts its cost from your store credit.

International returns: we are not able to issue prepaid return labels outside the U.S., so we do not operate a standard international return lane. International customers should contact support@theautolinkr.com — our support team reviews these cases individually and will confirm what applies to your order. Please do not ship anything back before you receive written instructions from us.

Store credit is issued via email after the returned item is received and passes inspection.

Each order is eligible for one return only.

How to Start a Return

1. Email support@theautolinkr.com with your order number and the reason for your return, or start your request through our returns portal.

2. Our team will review your request and troubleshoot with you if the issue may be solvable.

3. If your request is approved, we will send written return instructions, the correct return address, and — for eligible U.S. returns — a prepaid return label.

4. Pack the item securely in its original packaging with all accessories, include a note with your name and order number, and keep your drop-off receipt and tracking number.

5. Once the item is received and inspected, your store credit will be issued via email.

Please do not ship anything back to us until we send you return instructions and an address. We have one return address, and it is only issued after your return is approved. Items sent to any other address cannot be received, inspected, credited, or returned to you.

Exchanges and Replacements

We do not offer exchanges. If you would like a different model, return the original for store credit and place a new order, or place the new order immediately and apply your store credit once the return is approved.

Replacement units are issued in these situations only:

• An approved warranty claim

• An order confirmed lost in transit

• A package confirmed to have arrived with missing contents

Cancellations

Before your order ships, we can cancel it for a full refund to your original payment method, with no fees. Contact us as quickly as possible — orders move to fulfillment fast.

If your order has already been passed to our logistics partner but has not yet shipped, we can attempt to intercept it. An intercept is an attempt, never a guarantee.

Once an order has shipped, it cannot be cancelled. Please accept the delivery and return it within 30 days for store credit under the terms above.

Refused Deliveries

A refused delivery does not qualify for a return, a refund, or store credit.

When a parcel is refused at the door, it is not returned to us in a condition or through a route that allows us to receive, inspect, and credit it. Refusing a delivery leaves you with neither the product nor a credit.

If you no longer want your order, please accept the delivery and start a return within 30 days. That is the only path that results in store credit.

Inspection

Returned items are inspected on receipt. Processing is usually complete within 3 business days, but please allow up to 2 weeks.

If an item does not pass inspection, store credit may be reduced or denied.

Items may fail inspection if they:

• Show signs of wear, misuse, or physical damage

• Are missing original accessories, cables, manuals, or packaging

• Are returned outside the 30-day return window

• Were not purchased directly from www.theautolinkr.com

• Are marked Final Sale or Open-Box Final Sale

• Were sent without an approved return authorization

Items that do not qualify for store credit will be responsibly recycled and cannot be returned to sender.

Shipping, Loss in Transit, and Delivery Problems

• Standard shipping with tracking — $9.99

• Premium Shipping Insurance, tracking included — $12.99

• Free standard shipping on orders over $100

• Processing time — 1–2 business days

• U.S. transit — 5–10 business days

• International transit — 8–20 business days

All delivery times are estimates and subject to carrier delay. Expedited shipping is not available.

Premium Shipping Insurance

Premium Shipping Insurance covers your order if it is lost in transit.

• Claims must be made within 30 days of the ship date.

• If loss in transit is confirmed, you choose a free replacement or a full refund of the order.

• Insurance does not apply once tracking shows the parcel as Delivered. Delivered means the parcel is no longer in transit, and those cases follow the section below instead.

Tracking Shows Delivered, But You Did Not Receive It

Contact us and we will work through it with you. These cases are investigated with the last-mile carrier, and we will ask you to request written confirmation from them — a case number, a non-receipt confirmation, or a written misdelivery notice.

• If the carrier provides proof of delivery to the correct address, we are not able to reimburse the order.

• If no proof of delivery can be obtained, we issue store credit so you can reorder.

Damaged on Arrival

Report damage as soon as you find it, with photos of the outer box, the packaging, and the item. Please keep all packaging exactly as it arrived.

• The device is cosmetically damaged but works — this is a standard 30-day return for store credit.

• The device does not work — this falls under warranty coverage, described below.

There is no restocking fee or flat deduction on a damage claim.

Customs and Duties

Customs fees, duties, and import taxes on international orders are set by the destination country and are the customer’s responsibility. We cannot predict, quote, or cover them.

Open-Box Units

AutoLinkr may occasionally ship or sell Open-Box units.

Open-Box units are considered Final Sale and are not eligible for returns, exchanges, replacements, refunds, warranty, or store credit unless otherwise required by law.

Final Sale & Non-Eligible Items

The following items are not eligible for returns, refunds, exchanges, replacements, or store credit:

• Items marked Final Sale

• Open-Box units

• Orders outside the 30-day return window, unless a valid warranty claim applies

• Items not purchased directly from www.theautolinkr.com, including third-party marketplace and reseller purchases

• Orders that have already been returned

• Free replacement units issued under a previous claim

• Devices damaged due to misuse, improper handling, or physical damage

• Refused deliveries

Warranty Coverage

AutoLinkr physical products carry a 1-year warranty from the date of purchase against confirmed manufacturing defects. VIP members hold lifetime warranty coverage on physical products purchased while their VIP membership was active.

Warranty coverage applies to all physical AutoLinkr products, including AutoLinkr Pro, Elite, Lite, Tablet, Dash, Dash Pro, MagSafe Mount, Aroma Diffuser, GapGuard, and cables and accessories. Warranty is assessed separately from the 30-day return window and is not affected by its expiry.

Covered:

• Device not powering on

• Device loads and then goes to a black screen

• Corrupted, garbled, or incorrect-language interface

• Boot loop or repeated restarting

• Freezing on the logo or startup screen

• An unresponsive, frozen interface that standard troubleshooting does not clear

• Charging or connection port failure

• Any clear hardware malfunction preventing normal operation

• A device that did not arrive fully functional from our warehouse

Not covered:

• Vehicle or phone incompatibility

• Normal warmth while the device is working correctly — electronics of this kind run warm by design

• App performance, app limitations, or third-party app updates

• Issues caused by vehicle software updates outside our control

• Lost or stolen devices

• Physical damage from misuse, improper handling, or accident

• Open-Box or Final Sale units

• Devices already returned, replaced, or credited

• Non-physical products, including VIP membership itself

If a device becomes hot to the touch to the point of discomfort, or produces smoke, sparks, a burning smell, or visible melting, unplug it immediately and contact us right away.

Warranty coverage is subject to completed troubleshooting with our support team, a written description of the fault, and diagnostic video evidence — a single continuous clip of no less than 30 seconds, showing the device powered and connected, the LED status, the vehicle or device screen, and the fault itself. Diagnostic video is a condition of warranty assessment only, and is never required for a standard return. A reported fault does not by itself establish a covered defect.

Where coverage is confirmed, the remedy is a free replacement unit or store credit for the eligible amount, at the customer’s election. Both are not issued for the same claim. Within the U.S., the original unit must be returned, including everything that came with it; outside the U.S., return of the original unit is not required. Where a replacement unit is subsequently confirmed defective, the order may be returned for the original order amount.

Questions

Email support@theautolinkr.com. We are happy to help before, during, or after a return.